BetterITS offers extensive support services to keep your computers, and your business, running smoothly. Our friendly and knowledgeable support team is on call 24/7 in the event of emergencies. At BetterITS, we worry about your computers so you don’t have to.
When you call us or fill out a service request on our website, you describe the nature of your problems and the level of severity-low, medium, or emergency-and our technicians are immediately alerted of the situation. Your issue automatically generates a service ticket, which can then be tracked to ensure accountability and timely resolution.
Clients typically hear back from us in five minutes or less after entering a service ticket and we handle all the follow-up it takes to resolve the issue completely. After recently reviewing 3 years of compiled ticket data we have found our average resolution time to be 20 minutes from submission. With BetterITS, we manage the problem so you don’t have to.
In the event of an emergency, all of our skilled technicians are equipped with necessary tools including mobile internet access so they can begin assisting you from our office or the field. We are often able to solve issues remotely, minimizing your downtime, but we are ready to deploy staff based in New Haven and Stamford to promptly resolve your issues. Should more extensive service be required, we schedule major operations during evening and weekend hours to minimize disruption and downtime.
The special features such as call forwarding and conferencing are alot simpler, and it's great to be able to program the phone via our PCs. Nice work & thanks for the smooth and seamless transition with the new system. I expect that this will be a great improvement for all of us!